Alert Labs has created a customer ordering platform.
Use your unique access code to place an eligible order
Placing your Order
Use your email and access code to unlock your special offer.
On the Orders page, you'll find your outstanding offers listed out, separated by Type and Subscription ID.
Click the Place Order button.
Add the sensors to your cart. You can use the full quantity, or use it against multiple orders. Please note that shipping will be added to each order.
Review the details in your cart and click the Confirm Order button.
Enter the Shipping Address details. Review and click Submit.
That's it đ You'll receive an invoice within 3 - 5 business days and tracking information will be emailed to you once your order leaves our warehouse.
More questions? See Frequently Asked Questions
Checking your Order History
At any time, you can return to the Order Portal to view your outstanding offers and check the status of orders that you've already placed.
To check on your existing orders, click on the Order History tab.
You'll see a quick summary of the order date, status, street address, tracking (when available), and order number (when available).
If you need more information about the quantity and type of sensor ordered, or full shipping address, you can click the Order Details button.
Frequently Asked Questions
Where do I get my code?
Where do I get my code?
Eligible customers will receive an email from support@alertlabs.com with their access code and a link to our order portal.
What's this offer for?
What's this offer for?
The reason for your offer will be listed under "Type" in the Place an Order tab.
Do I need to place the full order all at once?
Do I need to place the full order all at once?
No. The quantity shown is how much you can order with this pricing, not how much you have to. You can place one order in full, or place multiple partial orders against the same offer until the quantity is used up.
Please note: shipping fees will be added to each order.
How do I know which locations need new sensors?
How do I know which locations need new sensors?
If your location is tied to specific sensors that need to be replaced, the affected sensors will be flagged in your AlertAQ⢠account with a yellow symbol (
) beside the Sensor Name. Log into AlertAQâ˘, go to the Sensors page, and search for "RMA". This will filter your Sensor list to any sensors that should to be replaced.
Remember to check that you're on the right location at the top!
Why are order showing multiple times?
Why are order showing multiple times?
Order may be separated for two reasons:
Subscription
Customers who have received this access code based on existing sensors -- for example, replacing retiring 3G products with new LTE cellular sensors -- will be separated based on the subscription associate with that existing sensor.Offer type
If you are eligible for any special offers, they are separated with the reason listed.
How do I know it went through?
How do I know it went through?
The portal will show you a success message when your order is placed.
You can go back to the order site at any time, enter your access code, and view your order history with current statuses.
We'll also send you invoice and shipping confirmation emails within 3-5 business days of placing your order.
I made a mistake. How do I correct the order?
I made a mistake. How do I correct the order?
Contact our support team! Hurry!
How do I pay?
How do I pay?
After you select your sensors and input your shipping address, your request will be automatically submitted to our order system. An invoice with your usual payment terms will be emailed to the billing contact on file within 3-5 business days.
My page isn't displaying right.
My page isn't displaying right.
Sorry about that! We've optimized for desktop ordering, so we recommend proceeding with your order there. But please do let our support team know what's wrong and we'll get it fixed ASAP!