What is the Recycling Bin?
The Alert Labs recycling bin provides a grace period for sensors that have recently been removed. Instead of immediately and permanently deleting the sensor and its data from your account, the sensor is now moved to a temporary holding area where its historical data may be recoverable for up to 30 days.
Why are my sensors in the recycling bin?
A sensor may move to the recycling bin for a few different reasons. The reason will impact how much data can be recovered once the issue has been resolved.
Reason: | What happened: | Recovery: |
Deleted Sensor | Someone with edit access has deleted the sensor from AlertAQ™. | Yes. If the subscription is still active, you can recover this sensor. It will be missing data from the time it was in the recycling bin, but will restore the historical data and settings. |
Replacement | The original sensor was replaced with new hardware and the data has been moved. | No. The data is on the new sensor and the original hardware has been deactivated. |
Cancelled subscription | We received a request to cancel the subscription for the sensor. We have deactivated the sensor; it cannot be used until a new subscription is created. | No. The sensor has been deactivated. |
Outstanding invoices | Subscription invoices associated with this sensor are past due. The sensor will remain suspended until the balance owed is paid. | No. Please reach out to accounting@alertlabs.com if you would like your sensors reactivated. |
Not sure why your sensor is in the recycling bin? Reach out to the Alert Labs support team for more information.