All order have a 30-day return policy from when the order was created.

If you purchased an Alert Labs home sensor through a 3rd party, please contact the seller to apply for their return policy.

Products must be returned in resalable condition, with all accessories included, and an authorization number provided by the Support Team to qualify for a refund. Shipping fees (including shipping, handling, and customs) are non-refundable.

Customers are responsible for arranging return shipping. We recommend selecting a trusted carrier with reliable tracking. Return shipping fees will not be reimbursed.

Please contact our customer care team (hello@alertlabs.com) for specific return instructions.