Frequently Asked Questions
13 articles
- Do I need my own cellular connection for the sensors to work?Do AlertLabs Sensors require my own cellular connection?
- Frequently Asked QuestionsThis article answers some of the most commonly asked questions about our products.
- How to Contact SupportThis article describes different methods you can use to contact our Support Team.
- Why do I need to take pictures of my Sentree?Here's why we request installation photos for Sentree installations.
- Installation videosThis article contains installation videos for each type of sensor.
- Return PolicyInfo about Alert Labs' Return Policy
- Where's my water meter?Information on how to find your water meter
- Do I need a subscription?Why Alert Labs devices require an annual subscription
- What do the lights on my sensor mean?LED light activity guides for Alert Labs Sensors
- Automated Subscription SystemInformation about your annual Alert Labs Subscription
- New Logo and Address
- Time zone changes on November 1, 2026: what AlertAQ™ customers need to knowSome Canadian regions are stopping clock changes. Here’s what it means for your AlertAQ™ data and alerts.
- How Daylight Saving Time Affects Timestamps and Sensor Data in AlertAQ™What to expect in AlertAQ™ when clocks change in the spring and fall.