Alert Labs is working with Netsuite to provide an automated subscription system for your monitoring plan(s). This subscription system will allow you to manage your monitoring plan and payment details through Netsuite's secure Billing Portal.
As part of your subscription, you are able to view up to the minute information through the AlertAQ™ Water & A/C Intelligence Platform or mobile app.
iOS users: Visit the App Store
Android users: Visit the Google Play Store
Frequently Asked Questions
Can I pay by credit card?
Yes, if you'd like to pay by credit card, just reply to your invoice email requesting a credit card link. Our accounting team will get back to you with a secure payment link where you can pay online with Visa, Mastercard, and America Express.
Is my billing data secure?
Yes, absolutely.
Personally identifiable information is always secure, and NetSuite is externally audited to SOC 1 Type 2 and SOC 2 Type 2 (SSAE18 and ISAE 3402) standards while maintaining ISO 27001 and 27018, PCI DSS and PA-DSS compliance.
Can't find the answer you're looking for? Contact the Alert Labs Support Team at hello@alertlabs.com or by using the orange chat button in the bottom right.