When sensors go offline, you need to know. But when the Sensor Relay communication hub goes offline, getting a separate notification for each sensor that is connected to it can clutter your inbox. Instead, we’re sending you one Offline notification for the Sensor Relay.
SMS and push alerts will tell you about the main sensor as well as a count of the affected companions. The email notification includes a list of the affected sensors. This way you’re kept in the loop with the right number of notifications.
Sending as a single alerts also helps focus onsite troubleshooting to the root cause. We'll direct you to the Sensor Relay so you know that it needs to reconnect before helping any other sensors on the property.
And, as always, you can visit the AlertAQ™ platform for a complete list of your Sensors and their ongoing Alerts. Click on a Sensor Relay's ongoing Offline alert for a dropdown list of affected sensors.
Have you recently received an alert? Click below to find out what to do!
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